Rana Vridagiri, who works for a computer software vendor setting up and training new customers, is on the go so much she thinks of her cell phone as her best friend and her suitcase as home.
"We make manufacturing software that helps companies take control of their entire process, from ordering raw materials, to shipping finished goods. Whenever we get a new customer, I go on site to set up the software for their unique needs and train their start-up team. I find myself bouncing from one side of the continent to another, trying to stay in touch. Before using PhonePlusPlus I was always trying to just keep up, now I'm ahead of the game!
For Rana, the biggest problem was the communication difficulties of life on the road, catching a call between planes, checking in with her home office, handling questions coming from earlier customers and juggling time zone differences. "My company put in very expensive PBX voice-mail system, but it was of no help to me. I could only get my messages by phone, I couldn't have a multi person conference easily when I needed to, and I couldn't have calls reach me in the field, which is where I live! I decided to get my own PhonePlusPlus and it has solved everything for me.
"Now all my calls FollowMe as they come in, if I'm not too busy, or have Genie* take messages. I can be notified of anything I missed while out of range and retrieve all my messages, pages, and faxes by phone or on my PhonePlusPlus web account. And things like the on-line phone book are vital to me. Just the other day, I got a call from a customer and realized that they had not left me a number to call back on, and I had left my address book in my hotel room. No problem for PhonePlusPlus. I pulled out my lap top and logged onto Genie Online* , got the telephone number I needed, called my own Genie Number* and placed the call. The customer I was visiting saw how easily PhonePlusPlus worked and was very impressed. They knew that I could handle THEIR problems with equal ease."
"Anyone want to buy a PBX system?"
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*The Genie Personal Assistant, Genie Number, Genie Mail and calling card services are provided on the AllCom Universal Office platform.