Frequently Asked Questions

Q: Will this change my current local or long distance phone service?

A: No. Your current phone services stay exactly the same. Through our FollowMe Service, you can have calls your Genie Numbers forwarded to your Home, Office or cell.

Q: Is there an Activation or Setup Fee?

A: Yes. While other companies charge $20-$50 to activate or set up, we thought it important to make the service as low priced as possible. The one-time activation fee for PhonePlusPlus is $10.00

Q: What happens after the $1.00 (30 day) Trial?

A: Nothing changes with your service. You will be charged the corresponding one-time activation fee in the amount of $10.00 and your first monthly fee in the amount of $9.95 and $5.00 for prepaid calling time, (total $24.95). FollowMe and outbound telephone calls nationwide and to over 1,500 international destinations are a flat rate of four cents ($0.04) per minute. There are no hidden costs or gimmicks. You can cancel the service anytime you want without any penalty. You only get charged for telephone calls when you are using the system.

Q: Is there a one-year contract or penalty for canceling?

A: No. You are simply on a month to month basis. You can cancel anytime, any month you want and not be penalized.

Q: What happens after I press the 'submit' button to enter my credit card?

A: Within seconds we will send you to a confirmation page where we issue you your own Toll Free Genie Number and your password. We will also allow you to select a Local Number from over 4,000 cities and communities we cover in the United States. This page will also provide you some instructions on how to start using your PhonePlusPlus and we will send you more details via email. You will be sent a detailed Welcome Letter with all of your information, including additional detailed instructions on how to use your PhonePlusPlus (complete Table of Content describing all of its features). Initially you get 100 free minutes and are only charged $1.00. It's as simple as 1, 2, 3...

Q: With so many features is it hard to setup or use?

A: The setup process takes approximately 3-5 minutes. When you first call your Toll Free Genie Number, we will walk you through a short and easy to use Setup Process. During this Setup Process we guide you to you record your name or business name; show you how to use and help you set up your Follow Me numbers (numbers you would like the system to call you on)

Q: What are the benefits to International customers?

A: We provide International customers with the ability to have a presence in the U.S. with their own Toll Free and domestic local U.S. phone numbers. This allows U.S. customers the ability to leave phone messages and send faxes internationally to you, without having to pay international rates. These phone messages and faxes get emailed, or can be received online, thus saving tons of money as well!

Q: What are the benefits of a Toll Free and Local Number?

A: The Toll Free number is great for people calling you because it is Toll Free for them, and you incur a discount per-minute charge of four cents a minute with the. On the Local Number there are no charges to you when people call to leave you a Voice Mail or send you a Fax. There also are no charges on the Local Number when you call to check your messages, retrieve your faxes or manage your account. You get one Toll Free number and we allow you to select a Local Genie Number from over 5,000 cities and communities, we cover over 80% of the population centers in the United States. Pick one in any city that benefits you the most!

Q: How can you offer so many services for such a low price?

A: We are able to offer these incredible cost effective and easy to use tools of the PhonePlusPlus Universal Office due to our large investments in our unique technology platform, along with our expertise and knowledge of communications and financial services. Over the last ten years, it has been our mission to bring together Telecommunications, Electronic Banking and the Internet, providing our customers with the best tools to succeed in this fast paced world!

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